it services Plans
it services pricing tailored to your business needs
BASIC
Support Package
120 $ / month
For small businesses.
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Help Desk Support:
Mon-Fri 8am-5pm remote support for software issues and basic hardware troubleshooting. Ensuring your operations run smoothly with minimal downtime.
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System Monitoring:
Continuous monitoring of critical systems and network infrastructure. Peace of mind with 24/7 surveillance.
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Security Updates:
Regular patch management and antivirus updates. Stay protected from the latest threats.
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Backup and Recovery:
Basic data backup services with recovery support. Your data is safe and recoverable.
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Monthly Reporting:
Basic performance and security reports. Clear insights into your system’s health.
Additional Value:
• Free Initial Consultation:
Evaluate your current IT setup and identify immediate areas for improvement.
• Customer Portal:
Easy access to support tickets and monitoring dashboards.
STANDARD
Support Package
270 $ / month
For professionals, teams & agencies.
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All Basic Support Services
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On-Site Support:
Limited on-site support visits per month. Prompt assistance for those critical issues.
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Network Management:
Monitoring and management of servers & network devices (wifi, routers, switches, firewalls). Ensure your network is always performing optimally.
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Enhanced Backup and Recovery:
Comprehensive backup solutions with quicker recovery times. Faster recovery times to minimize downtime.
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Proactive Maintenance:
Regular tasks like system updates, performance tuning, security checks, and hardware monitoring. Keep your systems running efficiently.
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Vendor Management:
Liaison with third-party vendors for hardware and software support. Hassle-free coordination with vendors.
Additional Value:
• All Basic Additional Value
• Priority Support:
Faster response times for critical issues.
• Quarterly Health Checks:
In-depth analysis and optimization of your IT environment.
PREMIUM
Support Package
650 $ / month
For bigger organizations.
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All Standard Support Services
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Unlimited On-Site Support:
Unlimited on-site visits for critical issues. No cap on visits, ensuring maximum support.
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Advanced Security Management:
Full security suite including advanced threat protection, endpoint detection and response (EDR), and security audits. Complete protection against sophisticated threats.
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Cloud Services Management:
Support for cloud services including Office 365, Google Workspace, and cloud storage solutions. Seamless management of your cloud infrastructure.
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Disaster Recovery Planning:
Comprehensive disaster recovery planning and testing. Be prepared for any disaster.
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IT Strategy and Consulting:
Regular consultations to align IT strategy with business goals. Strategic IT planning to support your business growth.
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Hardware and Software Management:
Full lifecycle management of IT assets, including procurement, installation, and decommissioning. End-to-end management of your IT assets.
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Custom SLAs:
Service level agreements tailored to the client's specific needs. Customized service to meet your unique requirements.
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VoIP Services:
Management and support for VoIP systems. Stay connected with reliable VoIP solutions.
Additional Value:
• All Standard Additional Value
• Dedicated Account Manager:
A single point of contact for all your IT needs.
• Annual IT Roadmap:
Strategic planning for future IT needs.
• White-Glove Service:
Premium, personalized service for your business.
