Frequently Asked Questions

Our IT support covers network setup, router and firewall configuration, server management, cloud backup, remote helpdesk, and on-site technical assistance for businesses across Lebanon.

We offer same-day response for critical IT emergencies. Our remote helpdesk is available during business hours, with priority escalation for network outages and server failures.

We offer both. Our managed IT service plans provide proactive monitoring, regular maintenance, and preventive care so issues are caught before they become emergencies.

Yes. We regularly design and manage IT infrastructure for businesses with multiple office locations across Lebanon, including unified network management and centralized support.

We work with major brands including Cisco, Ubiquiti, Fortinet, HP, Dell, and Synology. We recommend hardware based on your budget and business requirements.

We build web applications, desktop software, mobile apps, SaaS platforms, ERP systems, and CRM solutions tailored to your specific business processes.

Timeline depends on complexity. A typical web app or dashboard takes 2 to 4 months. Larger enterprise systems take 4 to 8 months. We provide a detailed roadmap before development begins.

Yes. We offer post-launch support packages that include bug fixes, security updates, feature additions, and performance monitoring.

We use modern stacks including Node.js, React, .NET, and Python for backend and frontend development, with cloud deployment on AWS, Azure, or local servers based on your preference.

Absolutely. System integration is one of our core services. We connect legacy systems, third-party APIs, payment gateways, ERP platforms, and custom databases.

Our website packages include UX/UI design, responsive development, CMS integration, basic SEO setup, contact form, analytics installation, and a 1-month post-launch support period.

Yes. We build e-commerce platforms with support for Lebanese payment methods, WhatsApp ordering integration, multi-currency display, and Arabic/English bilingual content.

A standard business website takes 4 to 6 weeks. E-commerce platforms typically take 6 to 10 weeks depending on the number of products and integrations required.

All websites we build are fully responsive and tested across mobile, tablet, and desktop devices. Mobile performance is a priority in our design and development process.

Yes. We offer managed hosting and monthly maintenance packages that cover security updates, content updates, performance monitoring, and backups.

Our branding packages include logo design, brand color palette, typography system, business card, letterhead, and a brand guidelines document for consistent use.

We provide 3 initial logo concepts. After feedback, we refine the chosen direction with up to 2 revision rounds included in the standard package.

Yes. We handle full rebranding projects from brand audits and competitor analysis through to new visual identity, rollout strategy, and marketing material updates.

Yes. We create branded social media template kits for Instagram, LinkedIn, and Facebook that your team can update easily using Canva or Adobe tools.

Final deliverables include vector formats (AI, EPS, SVG) for print use and optimized raster formats (PNG, JPEG, WebP) for digital use, all at high resolution.

We combine SEO, Google Ads, landing page optimization, and targeted content to drive qualified traffic. Leads are captured through optimized forms and WhatsApp integration.

SEO is a medium-term investment. Most clients see measurable improvement in 3 to 6 months. Competitive keywords may take longer, but results compound over time.

Yes. We manage Google Search and Display campaigns for Lebanese businesses, including keyword research, ad copywriting, bid management, and monthly optimization.

Our SEO service includes technical SEO audit, on-page optimization, content recommendations, local SEO via Google Business Profile, link building, and monthly ranking reports.

Yes. We optimize Google Business Profiles for Lebanese businesses, including category selection, photo uploads, review strategy, and local citation building to improve map pack rankings.

We analyze your current operations, customer journey, and market position, then design a growth strategy covering digital channels, operational efficiency, and revenue expansion.

Both. We work with early-stage Lebanese startups needing structure and go-to-market plans, as well as established businesses looking to scale or enter new markets.

We begin with a discovery session to understand your goals and challenges, followed by an analysis phase, then strategy delivery with a prioritized action roadmap.

Yes. Ciatek has active clients in Nigeria and Cote d Ivoire and can advise on market entry strategy, digital presence, and technology stack for West African expansion.

Engagements typically run 1 to 3 months with weekly check-ins, deliverable milestones, and a final playbook your team can implement independently or with our continued support.

UX (user experience) focuses on how a product feels and flows including research, wireframes, and user journeys. UI (user interface) is the visual layer including colors, typography, and interactive elements. Ciatek handles both.

Yes. Depending on project scope, we conduct user interviews, usability testing, competitor benchmarking, and persona development to ground design decisions in real user needs.

Absolutely. UX/UI redesigns are a core service. We audit your existing product, identify usability issues, then redesign for improved clarity, conversion, and visual consistency.

Typical deliverables include user personas, wireframes, interactive prototypes in Figma, final UI design files, and a design system component library for developer handoff.

Yes. All our UX/UI work is delivered in Figma, including interactive prototypes, component libraries, and annotated handoff files ready for developer implementation.